Terms and Conditions of unlockdoctor.net

You should read carefully before placing an order

Last updated (September 26, 2015)

You should read our Terms and Conditions before placing an order with unlockdoctor.net. If you disagree with any parts of terms, then you may need to contact us for more details if you want to continue using the services.

1. Refund policy

2. Customer Responsibility

It is your responsibility to make sure that the handset is not lost or stolen prior to purchase. You can check this on https://swappa.com/esn as well as https://checkmend.com. Lost/stolen and abused handsets are barred and blocked once reported and cannot be used.

3. Delivery policy


At almost of cases, we always deliver the service as we attached in our website.

But sometime, there maybe some objective reasons making delay such as: Unlocking service globally down. Apple GSX system down for maintenance... Then it will make some delays but you have to wait for our response. Once your order is in process, it couldn't be reversed so we can not cancel your order till we got the final result of your order status. We always try our best to deliver the service as soon as possible

If the order was detected as high risk of fraud, then we will take 1-3 days to verify your payment before continue going ahead.


4. Privacy policy


1. Information - Using and sharing

We save your information to verify the payment, detect fraud and contact you or regarding the reason when you're contacting us. We NEVER share your information to any third parties unless they have a valid permission from government.

Your billing information will be saved in our database when placing order from our website.

2. Security

Our website security is always be up to date by our technical department. We always protect your information and no one could get your information from our database without your agreement.

We use HTTPS (Hypertext Transfer Protocal - Secure) method for all of your connection to unlockdoctor.net! All information sent from your computer to our server will be encypted.

3. Cookies policy

Cookies are small text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering at one of our sites. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

5. Fraud and deception

Our system will log your IP address and investigate some other information to detect the fraud.

We will not tolerate any fraud orders and they will be charged back. Do not submit your IMEI number by fraud because we're able to report your IMEI number as "Blacklisted" to Apple and your Carrier!


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